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Virtual Frequently Asked Questions

Technical setup

Which software does ILX use to run its virtual classroom?

ILX uses Zoom to deliver our virtual classrooms. You will be provided with a link to the event two weeks prior to course commencement within your joining instructions. When you click on the link, Zoom will load on your browser.

Can I run a system check in advance of my course?

Yes, you can check and test your computer can support the audio and video requirements within Zoom and that you have a working microphone and camera. You can test your system by joining a test meeting at https://link.edgepilot.com/s/18257746/RPccvmfhg0K6QN1riYZ4LA?u=http://zoom.us/test

Note: This pre-virtual classroom test session is required to ensure that you do not encounter any technical issues when you connect to our training.

What are the technical requirements for ILX virtual training?

Desktop app

Operating system

macOS X with macOS 10.9 or later
Windows 10*

Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.

Windows 8 or 8.1
Windows 7

Web browser

Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+
macOS: Safari 7+, Firefox 27+, Chrome 30+
Linux: Firefox 27+, Chrome 30+

Internet connection

1 Mbps or better (broadband recommended)

Hardware

Recommend 4GB or more of RAM Microphone and speakers (USB headset recommended**)
Webcam (to use HDFaces)

Do I need to use a headset?

We strongly recommend that all delegates use a headset as this will enhance the learner experience. It also removes the possibility of audio feedback.

On the day

How long before the event should I log in?

We recommend that you log in at least 15 minutes prior to your daily start time.

Technical support contact

Email contactus@ilxgroup.com who will answer any questions and provide technical support for the duration of your learning.

Exams

How will I take my exam?

You will take your exam online via remote proctor.

When will I take my exams?

ILX will arrange for an exam voucher to be issued to you two weeks prior to course commencement. You then have a choice you can either:

  • Book a suitable time after your virtual classroom event has finished to undertake your exam(s)
OR
  • We currently allocate exam time within the virtual classroom event. So that you can book directly, we will advise you of recommended exam timings as part of the candidate guidance -- this is issued three weeks prior to course commencement

Who books my exam(s)?

You book your own exam at a date and time convenient to you. We appreciate some delegates want additional study time after the virtual classroom whereas others want to take their exams at the end of the event. This allows you to make your own decision and provides flexibility as to what works for you as an individual.

What are the technical requirements for taking my exam online?

You can review the technical requirements for online exams here. https://www.ilxgroup.com/uk/individual/online-exams

When will I receive my exam results?

For web-based exams, results are immediate, subject to final verification from the Examination Institute.

Courseware

When will I receive my course material?

These will be shipped to your nominated address approximately two weeks prior, to arrive the week before course commencement. Please contact us if your course materials do not arrive by Thursday the week before your course is due to start.

Who should I contact if I haven't received my course material one week prior to course commencement?

Please email contactus@ilxgroup.com.

Australia/New Zealand

What time will my course start?

We have joined these two geographic regions for virtual delivery, covering three different time zones, and therefore delegates may find that their training isn’t at the standard start and finish times.

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