Well organised with excellent communication
Professional delivery, good atmosphere on the course and all around a very well ran course.
excellent, clear and timely communications from ILX.
The course was well-organized. Materials were delivered in good time and communications were smooth. I am interested in a follow-up course and intend to do it with ILX later this year.
Communications and organisation were great, I knew where I had to be and when in plenty of time and my study materials arrived with plenty of preparation time. Customer Services were quick to reply with any questions.
The training room could have been better set out
I booked my course via ILX's website at a particular date and location that suited my needs. Later on, when confirm my booking, I was told that the course I had been offered on the website wasn't actually available and I had to accept a different date and a different location (both inconvenient). When I complained about this I was met with complete indifference and was just told that "there was a problem with the website". In addition, when I received the information pack, the location of the course shown on it was yet a different one, not what I was told when confirming over the phone! I found ILX's approach to bookings rather shambolic and unprofessional.
Samantha Klein was my learning adviser, I highly appreciate her input and support in the process.
I booked my exam online, turned up as instructed and was not expected. I received an apology but this still affected my frame of mind going into the exam. All other aspects of the administration were good but my exam experience has brought the score down to 'poor'
Well organised program and enrolment process. I particularly enjoyed the online Foundation Program - this mode of study suited me well.
Very well organised and helpful
Very knowledgeable trainer, very rapid learning, comprehensive and complex
Well coordinated and organised.
Teaching was great
admin seemed onerous with lots of internet based registration and contract in Australia.
Services provided have been excellent. They are very prompt with responses and the materials arrived promptly from the UK as well. Queries were answered promptly.
Support was very prompt and responsive. If there was a category between good and excellent, I would have ticked that. So Good ++!