I called the customer service team before the course for some advice, they were very helpful and professional, a pleasure to deal with. On the course our trainer Keith was amazing. His passion for the subject made it come alive through his use of clever practical examples to explain the subject matter. The whole week flew by and was very enjoyable. I was so taken with the whole experience that I've recommended it to other colleagues and have recommended they definitely go for ILX and Keith if they can. Well done.
The teaching was focused - the room itself was quite narrow and it would have been nice to be in a 'U' shape so i could have seen the other candidates a bit more.
I found ILX Group to be very helpful and responsive from the outset (through both telephone and email contact). They did what they would say they would do and on time.
The examiner was late. There was no clock in the exam room.
Booking process and communication was excellent. Course joining instructions received promptly!
Pre-course information was good.
They are very effieicent and reliable. All their staff are excellent
Material received on time and promltly, trainer was brilliant - really made what is a tough subject quite enjoyable and sink in with his humour
I thought the online training portal was excellent, really outstanding quality. Loved the mock exam papers which helps you get into the mindset for taking the exam and gives you an accurate picture of where you are in terms of subject knowledge. Don't know why access is for 12 months only though: it focuses your mind re taking the exam but would it really matter to you if someone took longer ?
The hotel was great and the food was excellent. We were really taken care of well. I would have liked some more information on how to access some of the other products likes templates and the login for the ilx pages while I was in class however I am happy to contact you direct to get this info. Excellent course and will recommend ILX
My only issue was the sudden change of exam date by ILX. The next available exam was 4 months later which was a big inconvenience to me at the time but worked out OK in the end. Generally, brilliant customer service
All pre course materials delivered in plenty of time. Study materials of high quality and complement the the source manual
The service is very good and reliable.
Very good customer service especially from Debbie and Anneka - thank you both.
Great course and materials, just would have liked to have been told how much reading there was prior to paying/booking. We booked on the course a week before and receieved pack 3 days before course, not enough time to read all recommended reading properly even though i did 12 hour days of reading!
Excellent prep materials and great hosting, i.e. lunch and venue.
Very accommodating when I needed to extend my course.
Dennis and Jenny were fantastic.