I only contacted customer service once or twice but always received a quick and comprehensive response.
Good foundation course.
Was easy to book and received all pre-course material on time.
Ich habe noch immer kein Zertifikat erhalten!
I think getting the PRINCE2 manual to study before the course would have been great. Three days to try to remember all the jargon was really hard.
Overall training experience was good. However, the administrative processes should be optimized. In my case, I didn't receive the candidate registration from PeopleCert for my exam, which made me feel a little edgy.
had to call twice to re-send the link to the pre-work course, as I could not log on. I needed to call a third time to have it re-sent but ran out of time. Why did it refuse login when nothing had changed? Also, why, if this is a U.K based course is the wording Americanised??? Or should I say Americanized?!?! As an Englishman, this was disappointing.
professional course. It would be perfect if we could have more case studies
Quick, organised and efficient. Bought online, received confirmation quickly and clearly defined pre work with plenty of notice.
Originally i did not receive and email advising of the location of the learning center, i had to phone the helpdesk and ask for the location. On the day of my arrival my name was not listed on the course as being registered to participate, I then had to phone the booking line and they had to speak to the front desk so that I could be added. During that time i received an email advising that my exam was booked for the week after which i then had to arrange. Also i have been advised that the exam results have not been uploaded yet to PeopleCert, i need the pass result to show my business so they can refund my course. On the plus side Carl was a very good and informative teacher, the above is purely about before the course started minus the results.
The service received from sales through to after care was top notch and the training event was very professional with the trainer communicating the key issues incredibly well.
Instructor needed to better adhere to time allocation - especially prior to the foundation exam. We were learning content 20 mins before when he had been saying for 3 days he would give us at least an hour to review. Made it really hard to cement the knowledge prior to the exam.
It was an interesting course but I would have preferred to have completed the course work in the first two days, and practised pass papers on the day of the exam. I felt uncomfortable learning most of the content on the day of the exam. I think we covered 50% of the themes / processes on the 3rd day. I also found it de-motivating completing pass papers on the 1st and 2nd day, when we hadn't learned most of the content.
Upon reflection and serious contemplation, I have given two stars, on account of the facilitator. I believe had he not been the one facilitating, there would have been less stars. The order of the facilitation was appalling and I (as well as the remainder of my class) insist that this should be re-assessed. At the end of the facilitation it is clear as to why it was done in the order, however, without any appropriate resources (the book) before the facilitation, I found that I was lost, which lead to a lot of frustration. The vernacular of the test should be looked at again as well, contextualized to the individuals taking the test. As a non-British speaking individual I found the questions misleading, and often contained too much "noise" (please see example below). Harry's dog has brown hair, Harry walks his dog every Tuesday, Wednesday, Friday, Saturday and Sunday, except when he is sick if it is raining, in which case Harry's mum walks the dog. What days of the week, does Harry NOT walk his Dog? The materials, once received were great, the online pre-training was adequate. The facilitator was fantastic, he knew what he was talking about and was able to "translate" with ease what was being said.
The Service was Good
The overall course was structured well, timings to cover the content were sufficient. I feel the course lead Carl Pitts presented very well and helped to articulate the course content in bite sizes.
The course was informational and efficient. It definitely aimed to make the candidate succeed in the venture by following the suggestions provided by ILX
I like the e-learning tool and the support looking forward to PRINCE2 practitioner.
Great communication of ideas. Just the right amount of time on each subject.