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PRINCE2 Blog

PRINCE2 Project Management Articles, Videos and Other Useful Resources. Providing free info, hints & tips, guides and other useful resources to those that use PRINCE2 as a Project Management methodology.

10 Ways to Use Social Media to Improve Project Management
Posted on Monday, 25th May 2015 12:49
Submitted by ILX Marketing Team
Don’t know your yams from your tweets? Clueless about Ning and Ping? Fear not, for we aim to demystify social media and social enterprise so you can find tools that suit projects and pockets.
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Going the Extra Mile in Customer Service
Posted on Thursday, 11th December 2014 15:07
Submitted by ILX Marketing Team
We’re often told of the value of ‘going the extra mile’ in the course of our interaction with customers. But what does the phrase actually mean? It’s surely about going above and beyond the call of duty.
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Updates Installing, Please Wait: How to streamline e-learning updates
Posted on Thursday, 4th December 2014 11:51
Submitted by ILX Marketing Team
As we have discussed in previous blogs, e-learning as a format is extremely easy to update and re-think should you find newer, more relevant material for your employees. If you’ve already got a course in place, you are given a perfect platform to expand, streamline or revamp wherever you see fit.
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3 Simple Innovations That Have Revolutionised Customer Service Practices
Posted on Wednesday, 3rd December 2014 12:27
Submitted by ILX Marketing Team
In order to stay ahead in customer service, innovation and adaptability must be at the forefront of any coherent business plan. The companies with the most successful, effective customer service teams are those that are constantly seeking perfection through new technologies, consumer behaviour and the practices of their competitors.
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5 Basic Customer Service Skills You Cannot Live Without
Posted on Tuesday, 25th November 2014 10:12
Submitted by ILX Marketing Team
Some are born with excellent customer service skills and some need to have customer skills thrust upon them. Either way, if you want a successful business with a profitable client base, you cannot live without them.
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Measuring the Quality of Your Customer Service
Posted on Tuesday, 18th November 2014 08:48
Submitted by ILX Marketing Team
We’ve established that customer service is a vital component to any successful business and previous blogs have offered all manner of suggestions with regards to good practice, tailoring it according to the needs of clients, dealing with complaints effectively and pitfalls to avoid.
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