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3 Simple Innovations That Have Revolutionised Customer Service Practices

Posted on Wednesday, 3rd December 2014 12:27
Submitted by ILX Marketing Team

In order to stay ahead in customer service, innovation and adaptability must be at the forefront of any coherent business plan. The companies with the most successful, effective customer service teams are those that are constantly seeking perfection through new technologies, consumer behaviour and the practices of their competitors.

5 Basic Customer Service Skills You Cannot Live Without

Posted on Tuesday, 25th November 2014 10:12
Submitted by ILX Marketing Team

Some are born with excellent customer service skills and some need to have customer skills thrust upon them. Either way, if you want a successful business with a profitable client base, you cannot live without them.

Measuring the Quality of Your Customer Service

Posted on Tuesday, 18th November 2014 08:48
Submitted by ILX Marketing Team

We’ve established that customer service is a vital component to any successful business and previous blogs have offered all manner of suggestions with regards to good practice, tailoring it according to the needs of clients, dealing with complaints effectively and pitfalls to avoid.

Customer Service 101 – A Word on ‘Worst Practice’

Posted on Friday, 14th November 2014 15:30
Submitted by ILX Marketing Team

Being on the receiving end of poor customer service is an experience very few of us forget, but implementing a streamlined customer service policy is not as straight forward as we may think. Below, we list the key contributing factors towards ‘worst practice’ customer relations and how to avoid them.

‘Custom Customer Service’ and how it can work for you

Posted on Thursday, 13th November 2014 15:48
Submitted by ILX Marketing Team

The world we live in today does not reflect kindly on automated responses. The hyper-immediacy with which we can register complaints and display them in public forums, there is no longer any room for complacency when it comes to our customer base.

Optimise How You Handle Customer Complaints in 5 Easy Steps

Posted on Tuesday, 11th November 2014 15:55
Submitted by ILX Marketing Team

It doesn’t matter what line of business you’re in, interaction with customers in one form or another is guaranteed. Ensuring that the highest possible standards in customer services are not only reached but maintained is something that all companies worth their salt aspire to, but too few actually achieve.