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In order to stay ahead in customer service, innovation and adaptability must be at the forefront of any coherent business plan. The companies with the most successful, effective customer service teams...
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Some are born with excellent customer service skills and some need to have customer skills thrust upon them. Either way, if you want a successful business with a profitable client base, you cannot liv...
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We’ve established that customer service is a vital component to any successful business and previous blogs have offered all manner of suggestions with regards to good practice, tailoring it according...
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Being on the receiving end of poor customer service is an experience very few of us forget, but implementing a streamlined customer service policy is not as straight forward as we may think. Below, we...
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The world we live in today does not reflect kindly on automated responses. The hyper-immediacy with which we can register complaints and display them in public forums, there is no longer any room for...
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It doesn’t matter what line of business you’re in, interaction with customers in one form or another is guaranteed. Ensuring that the highest possible standards in customer services are not only reach...
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Customer service should be the easiest thing to master from a business point of view, but it is often the aspect that gets paid the least attention. If it’s done well, then the reputation of your comp...
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Gradually, more and more businesses are finding e-learning solutions to be a successful and cost-effective way of solving their training needs. That being said, a large number of them are running into...
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Investment in any project, whether it be capital, time or resources, will be sanctioned based on the likelihood of successful delivery and whether achieving the project objectives will result in a ret...