My only issue was the sudden change of exam date by ILX. The next available exam was 4 months later which was a big inconvenience to me at the time but worked out OK in the end. Generally, brilliant customer service
All pre course materials delivered in plenty of time. Study materials of high quality and complement the the source manual
The service is very good and reliable.
Very good customer service especially from Debbie and Anneka - thank you both.
Great course and materials, just would have liked to have been told how much reading there was prior to paying/booking. We booked on the course a week before and receieved pack 3 days before course, not enough time to read all recommended reading properly even though i did 12 hour days of reading!
Excellent prep materials and great hosting, i.e. lunch and venue.
Very accommodating when I needed to extend my course.
Dennis and Jenny were fantastic.
Excellent administration including good facilities and lunch. Very well organised with good pre-course materials and instructions.
Straight forward and easy to follow
Good communication before the event and quick responses to questions
Polite and responsive staff, well organized processes.
Generally speaking the servie and the materials etc were good. There were some difficulties around getting information about the actual workshop (venue, times etc) as it transpired that the letter re this was sent to a completely different address - not my home address which I provided, and i've not been able to access my elecronic certificate. However Lauren Tudor has been very helpful throughout by replying to my queries very promptly and signposting me to other info / colleagues to help me.
My only comment and reason for not giving 'Excellent' was because it was difficult to speak to someone on the phone pre-course to find oput when the course materials would arrived, apparently there was only one person who could do this. This person never seemed to be in and when i left a message my call was not returned
Trainer was exceptionally good.
Overall good- the online stuff was a bit dry or it maybe that I prefer actual face to face rather than online content.- not sure. I passed so that is the main thing
Difficult to get an Excellent for this it was as expected, efficient and met requirements.
very supportive on the training
Generally good - there was a mix up by ILX of the location of my training - I was booked for London instead of Bristol, and also the food in the hotel was really unhealthy which was a shame.