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PRINCE2 Blog

PRINCE2 Project Management Articles, Videos and Other Useful Resources. Providing free info, hints & tips, guides and other useful resources to those that use PRINCE2 as a Project Management methodology.

Customer Service 101 – A Word on ‘Worst Practice’
Posted on Friday, 14th November 2014 15:30
Submitted by ILX Marketing Team
Being on the receiving end of poor customer service is an experience very few of us forget, but implementing a streamlined customer service policy is not as straight forward as we may think. Below, we list the key contributing factors towards ‘worst practice’ customer relations and how to avoid them.
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‘Custom Customer Service’ and how it can work for you
Posted on Thursday, 13th November 2014 15:48
Submitted by ILX Marketing Team
The world we live in today does not reflect kindly on automated responses. The hyper-immediacy with which we can register complaints and display them in public forums, there is no longer any room for complacency when it comes to our customer base.
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Optimise How You Handle Customer Complaints in 5 Easy Steps
Posted on Tuesday, 11th November 2014 15:55
Submitted by ILX Marketing Team
It doesn’t matter what line of business you’re in, interaction with customers in one form or another is guaranteed. Ensuring that the highest possible standards in customer services are not only reached but maintained is something that all companies worth their salt aspire to, but too few actually achieve.
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Customer Service – Re-familiarising with the Basics
Posted on Friday, 7th November 2014 15:51
Submitted by ILX Marketing Team
Customer service should be the easiest thing to master from a business point of view, but it is often the aspect that gets paid the least attention. If it’s done well, then the reputation of your company will increase dramatically.
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7 Ways Most Firms Go Wrong on E-Learning Projects
Posted on Monday, 3rd November 2014 18:10
Submitted by ILX Marketing Team
Gradually, more and more businesses are finding e-learning solutions to be a successful and cost-effective way of solving their training needs. That being said, a large number of them are running into problems when it comes to developing and implementing their e-learning projects.
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Measuring E-Learning ROI
Posted on Thursday, 30th October 2014 10:53
Submitted by ILX Marketing Team
Investment in any project, whether it be capital, time or resources, will be sanctioned based on the likelihood of successful delivery and whether achieving the project objectives will result in a return on investment (ROI).
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