Facebook Pixel
July sale
Click here
Up to 30% off
Use offer code: FLASH0721UAE
Live offers end in:
Up to 30% off Click here Use offer code: FLASH0721UAE

Virtual Frequently Asked Questions

Technical setup

Which software does ILX use to run its virtual classroom?

ILX uses the GoToTraining application which must be installed on your computer. You will be provided with a link to the event two weeks prior to course commencement. When you click on the link, GoToTraining will automatically begin downloading.

Can I run a system check in advance of my course?

Yes, visit the GoToTraining site here https://support.logmeininc.com/gotowebinar/system-check-attendee. Run through steps 1 to 3 on the website -- this will run a system check and allow you to join a test session. Finally, also test your audio, including headset or microphone and speakers.

Note: This pre-virtual classroom test session is required to ensure that you do not encounter any technical issues when you connect to our training. The test download is done through GoToTraining, and is designed to ensure that your system matches the software's requirements.

What are the technical requirements for ILX virtual training?

Desktop app

Operating system

Windows 7 - Windows 10
Mac OS X 10.9 (Mavericks) - 10.12 (Sierra)

Web browser

Google Chrome v34 or later
Mozilla Firefox v34 or later
Internet Explorer v8 or later
Microsoft Edge
Apple Safari v6 or later

Internet connection

1 Mbps or better (broadband recommended)


GoToTraining desktop app JavaScript enabled


2GB or more of RAM Microphone and speakers (USB headset recommended**)
Webcam (to use HDFaces)

Do I need to use a headset?

We strongly recommend that all delegates use a headset as this will enhance the learner experience. It also removes the possibility of audio feedback.

On the day

How long before the event should I log in?

We recommend that you log in at least 15 minutes prior to your daily start time.

Technical support contact

Email contactus@ilxgroup.com who will answer any questions and provide technical support for the duration of your learning.


How will I take my exam?

You will take your exam online via remote proctor.

When will I take my exams?

ILX will arrange for an exam voucher to be issued to you two weeks prior to course commencement. You then have a choice you can either:

  • Book a suitable time after your virtual classroom event has finished to undertake your exam(s)
  • We currently allocate exam time within the virtual classroom event. So that you can book directly, we will advise you of recommended exam timings as part of the candidate guidance -- this is issued three weeks prior to course commencement

Who books my exam(s)?

You book your own exam at a date and time convenient to you. We appreciate some delegates want additional study time after the virtual classroom whereas others want to take their exams at the end of the event. This allows you to make your own decision and provides flexibility as to what works for you as an individual.

What are the technical requirements for taking my exam online?

You can review the technical requirements for online exams here. https://www.ilxgroup.com/uk/individual/online-exams

When will I receive my exam results?

For web-based exams, results are immediate, subject to final verification from the Examination Institute.


When will I receive my course material?

These will be shipped to your nominated address approximately two weeks prior, to arrive the week before course commencement. Please contact us if your course materials do not arrive by Thursday the week before your course is due to start.

Who should I contact if I haven't received my course material one week prior to course commencement?

Please email contactus@ilxgroup.com.

Australia/New Zealand

What time will my course start?

We have joined these two geographic regions for virtual delivery, covering three different time zones, and therefore delegates may find that their training isn’t at the standard start and finish times.

Virtual PDF thumbnail
PRINCE2 Foundation

Virtual PDF thumbnail
PRINCE2 Practitioner

Virtual PDF thumbnail
PRINCE2 Foundation & Practitioner VILT