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Blog post
It is inconceivable for a project to succeed without collaboration between all parties responsible for its delivery. This has always been the case but today, more than ever, the size and scale of many...
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Don’t know your yams from your tweets? Clueless about Ning and Ping? Fear not, for we aim to demystify social media and social enterprise so you can find tools that suit projects and pockets.
1. Av...
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We’re often told of the value of ‘going the extra mile’ in the course of our interaction with customers. But what does the phrase actually mean? It’s surely about going above and beyond the call of du...
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As we have discussed in previous blogs, e-learning as a format is extremely easy to update and re-think should you find newer, more relevant material for your employees. If you’ve already got a course...
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In order to stay ahead in customer service, innovation and adaptability must be at the forefront of any coherent business plan. The companies with the most successful, effective customer service teams...
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Some are born with excellent customer service skills and some need to have customer skills thrust upon them. Either way, if you want a successful business with a profitable client base, you cannot liv...
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We’ve established that customer service is a vital component to any successful business and previous blogs have offered all manner of suggestions with regards to good practice, tailoring it according...
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Being on the receiving end of poor customer service is an experience very few of us forget, but implementing a streamlined customer service policy is not as straight forward as we may think. Below, we...
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The world we live in today does not reflect kindly on automated responses. The hyper-immediacy with which we can register complaints and display them in public forums, there is no longer any room for...