PRINCE2 Blog

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Measuring the Quality of Your Customer Service

Posted on Tuesday, 18th November 2014 08:48
Submitted by ILX Marketing Team

We’ve established that customer service is a vital component to any successful business and previous blogs have offered all manner of suggestions with regards to good practice, tailoring it according to the needs of clients, dealing with complaints effectively and pitfalls to avoid.

Customer Service 101 – A Word on ‘Worst Practice’

Posted on Friday, 14th November 2014 15:30
Submitted by ILX Marketing Team

Being on the receiving end of poor customer service is an experience very few of us forget, but implementing a streamlined customer service policy is not as straight forward as we may think. Below, we list the key contributing factors towards ‘worst practice’ customer relations and how to avoid them.

‘Custom Customer Service’ and how it can work for you

Posted on Thursday, 13th November 2014 15:48
Submitted by ILX Marketing Team

The world we live in today does not reflect kindly on automated responses. The hyper-immediacy with which we can register complaints and display them in public forums, there is no longer any room for complacency when it comes to our customer base.

Optimise How You Handle Customer Complaints in 5 Easy Steps

Posted on Tuesday, 11th November 2014 15:55
Submitted by ILX Marketing Team

It doesn’t matter what line of business you’re in, interaction with customers in one form or another is guaranteed. Ensuring that the highest possible standards in customer services are not only reached but maintained is something that all companies worth their salt aspire to, but too few actually achieve.

Customer Service – Re-familiarising with the Basics

Posted on Friday, 7th November 2014 15:51
Submitted by ILX Marketing Team

Customer service should be the easiest thing to master from a business point of view, but it is often the aspect that gets paid the least attention. If it’s done well, then the reputation of your company will increase dramatically.

7 Ways Most Firms Go Wrong on E-Learning Projects

Posted on Monday, 3rd November 2014 18:10
Submitted by ILX Marketing Team

Gradually, more and more businesses are finding e-learning solutions to be a successful and cost-effective way of solving their training needs. That being said, a large number of them are running into problems when it comes to developing and implementing their e-learning projects.